
Why leaders should learn to value the boundary spanners
Entrepreneurial talent who work with other teams often run into trouble with their managers. Here are ways to get the most out of your ‘boundary spanners’...
by Wei Zheng, Haoying Xu , Peter G. Dominick Published January 6, 2025 in Brain Circuits • 3 min read
a. Never – the whole won’t work unless all parts are in good working order.
b. It depends – recognizing the diverse needs and challenges of individuals is important, but you need time and space to do it.
c. Always – getting the job done has to be the priority in all circumstances.
a. Proactive and detailed – you actively support all individuals, canvas input in decisions, and distribute information and resources equally.
b. Ad hoc – you are sympathetic to the needs of non-mainstream individuals and provide help when called upon on a case-by-case basis, within the established channels.
c. General and high-level – you address equity concerns and tackle bias incidents by referring to organization policy and gather input to decisions en masse through group emails and surveys.
a. You put structured processes in place to gather input from every individual (such as round robins, pro-con discussions, and anonymous polls), and seek input from quieter members outside of meetings through one-on-one discussions and direct email exchanges.
b. To encourage participation from quieter team members, you make a point of calling on them to share their thoughts and opinions when they do not speak up.
c. You respect their seeming preference not to participate and choose not to intervene, proceeding to make decisions based on the input of those who have no problem making their views known.
Mostly As: Keep up the great work – you understand the importance of taking everyone with you and can deservedly think of yourself as a truly inclusive leader.
Mostly Bs: Good but could do better. Inclusion is not a switch that can be turned on when you find the time: people either feel included or not. And, if they don’t, they feel excluded, which undermines all your work – so turn that light on everyone and leave it on!
Mostly Cs: Must try harder – much harder. You set a high priority on organizational performance, but don’t understand that truly inclusive leadership drives up work engagement and creativity – and, ultimately, organizational performance. Time to go back to the drawing board, beginning with the suggested readings below!
Great inclusive leadership follows four behavioral principles:
Five everyday scenarios that call for inclusive leadership – and how to go about it
Five steps to drive a DE&I movement in your company
Is it time to think differently about difference?
Potential or performance? We should value and reward both
‘You have to bring hearts and minds with you’
From Boomers to Gen Z: Managing generational dynamics in the workplace
Wei Zheng is the Richard R. Roscitt Endowed Chair Professor in Leadership at Stevens Institute of Technology. Her research, teaching, and practice focus on leadership and diversity, exploring topics such as how leaders develop, how women leaders thrive in organizations, and what inclusive leaders do. Her work on thought leadership was recognized as a finalist for the 2021 Thinkers50 Distinguished Achievement Award for Leadership.
Haoying (Howie) Xu, Assistant Professor at Stevens Institute of Technology, researches leadership, workplace relationships, and emotions. His work is featured in Harvard Business Review and Fortune. He holds a PhD from the University of Illinois, Chicago.
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