- Holding up the mirror. Facilitators invited participants to integrate external views of their function by presenting them with stakeholder interviews gathered from within and external toAIA.
- Be willing to challenge and be challenged. Co-developing future-proof solutions involves healthy pressure – and this meant that open discussion was critical to the success of the program. When it came to developing prototypes for a new Target Operating Model (TOM) and the launch of the trading desk COE, design thinking was used to constructively challenge the approaches developed. Fears and objections were voiced and discussed, and as a result, commitment and buy-in for the transformation soared.
- Developing mindset and skills. A new organizational structure and new operating model requiredupskillingand ownership from all levels of the Investment function. The hierarchical form of management was replaced with a more agile and regionally responsive model, and this led to the creation of an enabling information sharing structure. Additionally, the CIOs’ roles changed to being more actively involved in running the business. The change in title to Business Chief Investment Officer (Business CIO) reflected this fundamental shift in mindset and responsibilities.
- Engaging the heart and the mind. Analytical sessions provided the rational case for change and workshops focused on trends around demographics, savings habits, risk profiles, regulations, asset portfolios, interest rate fluctuations and so on. For the heart, a more personal approach was needed. The transformation involved a certain level of discomfort, as roles and designations would change. To mitigate this, participants completed a suite of personal assessments that they explored in one-on-one sessions withIMDcoaches enabling a safe space for fears and hopes to be voiced.
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Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications